NMS Productions Europe B.V. (NMSP) is part of the privately owned New Media Services group of companies, founded in 2006 with headquarters in Australia and branch offices in Manila, Amsterdam, Zurich, Tampa and San Antonio.
NMSP is a new and dynamic company with a focus on innovation and disruption within the online creator space. We aim to keep developing new ways of connecting, engaging and entertaining the online community and love to design projects that reimagine the way we interact with one another.
NMSP’s latest product, FansTXT, focuses on bridging the gaps that exist within the online marketplace environment between creators and their followers, and providing collaborative tools for our users to interact, share and connect.
Within this exciting company, Director of Creator Success are responsible for successfully communicating the benefits and value of FansTXT to potential creators and sales partners who will be proactively sourced through different channels, as well as helping to sign up and onboard them.
You’re a natural at building relationships and growing long-term trust between yourself, the company and future product users and partners. You’re adept at understanding customer needs and working closely with them to understand their goals and opportunities for mutual growth.
Most importantly, you understand that customer success is essential to our long term profitability and that we will only achieve our goals when our customers and partners get great value from our product.
As a Director of Creator Success, we are looking for you to take control of the following tasks to ensure our future customers have a world-class experience:
NOTE : We are looking for two Director of Creator Success based in Amsterdam, one to focus on customers based in the Netherlands and one to focus on customers based in the United Kingdom. To apply for the UK-focused role, we will require you to speak English and ideally be familiar with key creators, popular online personalities and influencers from the United Kingdom.